Privacy laws are different in different places. Some rights below may not apply where you live, and the law may sometimes let us say no. You may be able to:
- ask what personal information we have and see it;
- fix information that is wrong;
- delete information the law lets us delete;
- download a file with a copy;
- say no when your information is sold, shared for ads, or used by a computer to predict things about you or help make important decisions about you;
- limit how some private information is used; or
- ask us to look again if we say no.
Send a request
If you are signed in, use your account and privacy settings to download a file with your account records. You can also ask us to delete information that the law lets us delete.
A deletion request has a 14-day wait. You can cancel it in your account before a person starts the review. If your account says the request is closed, it means our review has ended. It does not by itself prove that every record was deleted. It also does not cancel a payment or paid plan.
Email privacy@getscamcheck.com for any of these needs:
- correcting information;
- asking about records not linked to your signed-in account;
- asking about an account you cannot access;
- having a trusted helper make a request for you; or
- using any other privacy right that applies to you.
In your message, tell us:
- your name and the email address tied to your account or purchase;
- the state where you live;
- what you want us to do with your information; and
- any account, report, payment, or receipt number you already have.
Do not send your password, one-time code, sign-in link, full card number, government ID, medical records, or other private information that we do not need. If we need more information, we will tell you what to send and how to send it safely.
Showing the request is yours
Before we act, we may need to check that you are the person whose information is involved. We may compare your request with our records. We may also ask you to prove that you control the related account or email address.
The proof we ask for depends on how private the information is and how much harm the wrong person could cause. We use this proof only to check the request, keep information safe, stop scams, and follow the law.
If we cannot confirm that the request came from you, we may not be able to finish all or part of it. We will explain when the law requires us to. We usually do not ask for a government ID. If a rare case needs stronger proof, we will explain why and give you a safe way to send it.
Someone acting for you
A trusted helper may send a request for you through the privacy email above. The law calls this person an authorized agent. The helper should name you, describe the request, and show your signed permission or another legal right to act for you. We may contact you to make sure the request is real, unless the law or signed legal papers let the helper act without this check.
Our answer and another review
We will answer within the time the law requires. If the law lets us take longer, we will tell you why. The law may let or require us to keep some records for security, stopping scams, payments, legal duties, or the rights of other people.
If we say no and your state lets you ask for another review, reply to our decision or ask for another privacy review. Include the date or reference number of your first request and explain why you think the answer should change. We will review it and answer as the law requires.
We will treat you fairly
We will not treat you unfairly or punish you for using a privacy right. Some features need information that you ask us to delete. If your request changes how the service can work for you, we will explain why.
To learn more about how we use data, read the Privacy policy.