Paddle is the company that sells the paid service to you and takes the payment (the “merchant of record”). We use Paddle's current refund rules. The Paddle Refund Policy and the law decide who can get a refund, when it is paid, and how the payment is returned.
Ask for a refund
Send your request through Paddle.net. This is Paddle's official help site for buyers. It can find your purchase and help you ask for a refund.
If you cannot use Paddle.net, email Get Scam Check support at support@getscamcheck.com. Include:
- the email address you used when you paid;
- the Paddle payment or receipt number, if you have it; and
- the purchase you want us to find.
Do not send passwords, sign-in links, complete payment-card numbers, security codes, or other sensitive information that we do not need.
Refund time limits
We follow Paddle's current rules about time limits and who can get a refund. We do not add stricter rules. Paddle may ask for information it needs to review your request.
The time it takes for the money to appear can depend on your original payment method, bank, or payment company.
What a refund changes
If a payment is refunded, canceled, or taken back by your bank, we may remove what that purchase added to your account. This can include unused detailed reports, unfinished reviews, plan features, or work that has not started.
Paddle's policy and the law still decide what happens when part of a purchase was already used or delivered.
Canceling a monthly or yearly plan is not the same as asking for a refund. A normal cancellation stops the next renewal and keeps your plan open through the time you already paid for. Use the fresh Paddle payment link in your account to cancel or change payment details.
Rights the law gives you
This policy does not take away any right the law says we must give you. This may include the right to a refund, to cancel within a set time, or to get help when a product or online service does not work as promised. If the law gives you more rights than Paddle's normal policy, those rights still apply.
Read this policy with our Terms and important limits.